Comments on: A model for feedback that works http://tangotraining.com/blog/2009/12/10/a-model-for-feedback-that-works/ Wed, 14 Dec 2011 21:58:32 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Anna http://tangotraining.com/blog/2009/12/10/a-model-for-feedback-that-works/comment-page-1/#comment-242 Anna Thu, 10 Dec 2009 23:12:27 +0000 http://tangotraining.com/blog/?p=228#comment-242 Hi Steve, Thanks for the comment! I've used "I-messages" before also and found them a very effective way to get people to structure their feedback in a way that doesn't create defensiveness (by avoiding the word "you", which sounds accusatory). Hi Steve,

Thanks for the comment! I’ve used “I-messages” before also and found them a very effective way to get people to structure their feedback in a way that doesn’t create defensiveness (by avoiding the word “you”, which sounds accusatory).

]]> By: Steve Blubaugh http://tangotraining.com/blog/2009/12/10/a-model-for-feedback-that-works/comment-page-1/#comment-241 Steve Blubaugh Thu, 10 Dec 2009 20:32:10 +0000 http://tangotraining.com/blog/?p=228#comment-241 Your description is similar to the form of feedback I have been taught called an "I Message". With an "I Message" you provide feedback by 1) Identify and describe behavior you want to reinforce; 2) Describe how the behavior makes you feel; 3) Identify and describe the behavior you want to change; and 4) Describe the tangible effect that the behavior has on you, the customer, the organization and/or the employee. You begin your feedback by citing a positive behavior you want to reinforce, then, without saying "but" you would add, "my concern is" and complete steps 2, 3 and 4. Your description is similar to the form of feedback I have been taught called an “I Message”. With an “I Message” you provide feedback by 1) Identify and describe behavior you want to reinforce; 2) Describe how the behavior makes you feel; 3) Identify and describe the behavior you want to change; and 4) Describe the tangible effect that the behavior has on you, the customer, the organization and/or the employee.

You begin your feedback by citing a positive behavior you want to reinforce, then, without saying “but” you would add, “my concern is” and complete steps 2, 3 and 4.

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